Zwickau · Installer reported

A longtail that started as an assessment, not an order

A cargo frame that started in the stand. The kit was a Pendix eDrive, not an assumption from a product title.

The frame was steel with a BSA 73 mm shell. The workshop measured the non-drive side before talking about the Pendix motor, which sits on that crank.

Chainline was left alone because the drive does not replace the bottom bracket. Clearance for the pack was the real constraint.

The quote separated the system, the charger that ships with it, and a brake service the bike already needed.